InsureStays partners with leading technology partners to provide outstanding, up-to-date, transferable training and information to its travel retailers. A key starting point for retailers is to review our travel retailer training guidance and to disseminate this guidance among all staff authorized to present travel protection to your guests. We strongly recommend regular review of the travel retailer training videos available at the RentalGuardian Help Center. Please email with questions or to request a live training.CFAR

Purchase Rule Update

Reminder that per the notice released on our Stay Feed blog, as of April 27, 2020, no sales of CFAR are permitted within 30 days of the trip departure date (the date your guests leaves for their stay with you).

Due to industry trends and current circumstances, Nationwide has directed that InsureStays cease permitting sales of PTNW CFAR and other Nationwide® underwritten CFAR programs for bookings made within 30 days of trip departure date (aka trip start date).

In summary, the purchase rules for CFAR are as follows:

  • Purchases of CFAR at time of booking are permitted.
  • Purchases of CFAR made within 14 days of booking are permitted, so long as the booking is made more than 30 days prior to the trip start date.
  • No Purchases of CFAR made within 30 days of trip departure date are permitted.
  • Retailers of InsureStays are encouraged to offer travel protection with CFAR benefits to eligible travelers and to offer standard travel protection to travelers not eligible for CFAR. In doing so, you can add revenue, motivate your travelers to book with confidence, and help your guests obtain superior coverage and peace of mind.
  • A purchase rule training video is available at the RentalGuardian-powered Help Center.

Technology that Makes Travel Protection Easy

RentalGuardian makes offering travel protection easy. By powering integrated solutions, RentalGuardian helps property managers automate document delivery to guests, manage and administrate payments, and assist guests in obtaining superior coverage.

Platform Focus: Checking API Failures

Whenever a coverage open, modification, or cancel API request is denied, an API failure notice is delivered to the property manager (PMC). For those using Property Manager Software (PMS) systems fully integrated with RentalGuardian, the reservation record is flagged within your PMS system. RentalGuardian’s platform, aka PAM, sends a notification with specific API request details to the Data Notice email listed in your RentalGuardian account. Quickly correcting all API failures is mission-critical, as failure to do so may jeopardize your guest’s coverage or may cause a guest ineligible for coverage to think they have coverage when in fact they are ineligible

Retailers onboarded with RentalGuardian are responsible to provide complete, accurate data to facilitate the timely delivery of coverage documents. Fulfilling these requirements includes the responsibility to check your API failure log to ensure all travelers purchasing travel protection or CFAR receive their coverage documents and information.

Check out the training video for handling API failures at the RentalGuardian-powered Help Center. Remember: it is the responsibility of the property manager to review all API failures and to correct them. The RentalGuardian support team is ready to help you with technical support: just email your request to or contact your account manager.

Product Spotlight: The Liability Bundle

Property Protection Liability bundles add to our classic first dollar damage protection two other vital additional layers of coverage: liability and bed bug.

Liability protection responds with up to $1million of protection for situations where the homeowner or host become liable for bodily injury, medical payments, and damage to adjacent property and the primary homeowners/property which arise during a contracted stay and for which the homeowner’s primary coverage does not respond.

The Bed bug section responds to cover specific bed-bug infestation related losses including extermination, replacement of ruined furnishings, alternative accommodations, and lost revenue.

The cost of these bundles only adds $10 per stay to our standard retail pricing. Contact your sales rep for more information or email to request activation of the program.

Article written by David E. Hays, SVP @ InsureStays (NPN 7379682). Last update 10.19.23.

Per InsureStays, only licensed agents holding travel insurance lines of authority, or authorized retailers of a licensed Supervising Entity like InsureStays may offer or disseminate travel insurance.

RentalGuardian digitally-automates all facets of sales and service of travel protection and damage protection programs, between property managers and their travelers. Learn more at:

To learn more about how RentalGuardian automates travel protection and cancel for any reason programs, please contact your RentalGuardian account manager today at 888-885-5550.